Ancillary
Toll-free provisioning
As Cove Central is part of the nation’s largest VoIP network, we support organizations across the U.S. for 3.5 million toll-free numbers. We have access to dashboards and APIs to support rapid provisioning of toll-free numbers so you can be up and running with just a few clicks of a mouse. By leveraging several of the nation’s largest toll-free networks, we have the capability to completely remove a network from route in the event of a service interruption or outage. Our toll-free service is available in Canada, 50 contiguous US states, and the Caribbean. We also offer regular and toll-free vanity numbers, when available.
BUSINESS SMS
Did you know as much as 50% of consumers want to be able to text business phone lines or toll-free numbers? And over 57% of adults are willing to do business via mobile? Business SMS/Text messaging to your landline. Find out more!
Send text appointment reminders to your customers
Receive a text message on your main number or toll-free line and reply back on email to SMS.
Receive text messages from your customers who need to place an order and send out order confirmation
Receive text messages from your customers who are dropping off their car at your dealership before your business opens
BROADCAST ANNOUNCEMENTS
Reach out to your customers using next-generation business communications including voice broadcasting service. We also offer two-way messaging solutions such as SMS to Email and Email to SMS, as well as, SMS broadcast from phones.
Send a voice message announcement to your users, audience or community using your list of phone numbers in seconds.
Send a text message to everyone on your list and reply back with our 2-way SMS.
Snow day alerts, school closure, event cancellation and notifications
Run interactive polls, surveys, contests and other live event promotions
Send customer invitations to live exclusive events
integration
Cove Central uses the award-winning 3CX software as its PBX platform. 3CX offers the most secure, seamless, out of the box integration with several applications for a true Unified Communications experience. Whether you’re a hotel looking for a phone system to integrate with your PMS system, such as Protel or Micros-Fidelio, or need flawless compatibility with your company’s CRM (google Contacts, Microsoft Office 365, Outlook, Salesforce, HubSpot or AutoTask), we can make integration quick, easy and a joy to work with. We can also integrate with other applications such as monitoring, integration and security solutions by third party vendors.